Frequently Asked Questions

Everything you need to know about our luxury home fragrances and decor.

What is the typical delivery time for orders?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days, while express options are available at checkout.

Are your candles made from natural ingredients?

Yes, we use a premium blend of natural waxes and high-quality fragrance oils to ensure a clean, long-lasting burn that is environmentally friendly.

What is your return policy?

We offer a 30-day return policy for unused and unopened items in their original packaging. Please contact our support team to initiate a return.

Do you offer international shipping?

We currently ship to a wide range of international destinations. Shipping costs and delivery times vary by location and are calculated at checkout.

Can I track my order once it has been shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor its progress.

How should I care for my reed diffuser?

To maintain the scent, flip the reeds every 1-2 weeks. Keep the diffuser away from direct sunlight and drafts to ensure the oil lasts as long as possible.